Support2020-01-24T13:48:55-05:00

Support

We’ve got your back

F.A.Q.

Will You Maintain My Website’s Content For Me?2018-09-24T14:52:09-04:00

Yes! Send us regular monthly edits and we will make the necessary changes for you including: new pages, copy edits, removing page, updating menus and more.

How Fast Will My Site Be?2018-09-24T14:51:28-04:00

The beauty of WordPress is that it is built to server up content fast. Combine that with our hosting and caching software and your website will be faster than the average hosting account.

Will My New Website Work On My Phone and Tablet?2018-09-24T14:53:20-04:00

Yes. All of our websites are responsive and will display on any device (mobile or desktop) without sacrificing content.

Do You Host Emails?2018-09-24T14:49:45-04:00

Yes. You can setup email within your hosted account using cPanel. For security purposes we do recommend that you use an Email provider (Google or Outlook 356) therefore, we do not offer email support.

Do You Sell Domains?2018-09-24T14:49:23-04:00

Yes. You can choose to purchase the domain when you sign up for a new hosting account or website. You can even transfer an existing domain that you own.

Will You Help With Migration?2018-09-24T14:49:03-04:00

Yes. Most of our hosting plans include migration.

How Much Does It Cost?2018-09-24T14:48:10-04:00

We provide several options when it comes to cost and payment plans. You have control over which is best for you.

Am I Locked Into Any Contracts?2018-09-24T14:47:30-04:00

You have control of your account and plan. You have the option to pay monthly or annually. If you choose to pay monthly, you can leave at anytime, no questions asked. If you choose annually and cancel early we cannot provide a refund.

Will You Backup My Site?2018-09-24T14:46:29-04:00

Yes. Our servers are backed up weekly. You can manage these backups from within your cPanel account.

Will You Install WordPress?2018-09-24T14:38:25-04:00

Yes. All of our hosting accounts will automatically install WordPress.

Support

Extra support for your needs.

Download the new Insider Louisville local news app

By |August 28th, 2019|Categories: Support|

As a non-profit media organization, Insider Louisville is dedicated to providing non-biased information for the public. In an up and coming city like Louisville, home of the Kentucky Derby and Muhammad Ali, people need to be able to access viable information with trusted sources. This is Insider Louisville's mission, unbiased purposeful news for the [...]

Boost social media performance with best practices

By |August 28th, 2019|Categories: Support|

Social media has become an informative way to connect and develop relationships both personally and professionally. For businesses, social networks have become a marketing focus to promote and inform potential clients. It is also a platform to communicate with and develop relationships with existing clients. Scheduling content and using the right social networks consistently [...]

Successful Businesses Understand The Basics of Website Security and SSL

By |August 28th, 2019|Categories: Support|

The internet is constantly changing. It is the nature of the beast. The internet’s structure is built to constantly grow and change as over 3 billion people interact with it every day. Although that change includes new technology to make the internet safer and easier to access, there will always be risks. That is [...]