Refund Policy

At MoDuet, LLC, we aim to provide an exceptional level of service and products. We understand, however, that there may be circumstances in which a refund is requested. Below you will find details of our refund policy including key specifics regarding time frames and eligibility for different services and plans.


  • Payment for services or products must be made at the time of order and is non-refundable, except as explicitly provided by this Refund Policy.
  • The ‘date of the transaction’ refers to the purchase date of any product or service, including renewals processed in accordance with the terms of the product or service agreement.
  • Refunds are only issued if requested within the specified ‘refund period’ for the applicable product or service, when and if available.
  • After account closure, you are not eligible for refunds otherwise permitted under this policy.

Standard Refund Terms

Annual Plans

  • Refund available within 30 days of the transaction date.

Monthly Plans

  • Refund available within 48 hours of the transaction date. This applies to plans less than 1 year in duration (e.g., 6 months, 9 months, etc.).

Consulting Service

  • Non-refundable if already performed; if not yet performed, refundable within 30 days of the transaction date.

Hosting Service

  • Non-refundable if already performed; if not yet performed, refundable within 30 days of the transaction date.

Website Services

  • Non-refundable after 30 days of the transaction date. Website design and build is considered completed 180 days from the transaction date and not eligible for a refund thereafter.

Branding, Design, Edits

  • Non-refundable once delivered or within 30 days of the transaction date.

Website Hosting, Website Maintenance and Marketing Services

  • Non-refundable if the plan has been used during the billing period.

Marketing Services

  • Cancelled and ineligible for a refund after 30 days of no customer contact.

SEO Management Services

  • Full refund of remaining months if canceled within 30 days of the transaction date to the original payment method. No refund for days leading up to the cancellation request.
  • If canceled after 30 days, you are responsible for the current month and receive a 50% prorated refund for any remaining unused months.

Social Media Management

  • Non-refundable for present or past months.
  • Full refund available if cancelled and requested within 48 hours of purchase or renewal.

All plans and services are subject to the definitions provided on our website at

Please note, our refund policy stipulations are subject to change and updates may be made to align with our service standards and industry best practices. If you have queries or require assistance regarding refunds, do not hesitate to reach out to our customer service team.

For the most recent version of our refund policy, please visit our website.

It is important to review our policy thoroughly and meet the stated conditions to qualify for a refund. At MoDuet, LLC, we are here to support your decisions and ensure your satisfaction with our products and services. mee