Terms & Conditons

Terms

Subject to the terms and conditions, MoDuet, LLC will provide file hosting, website hosting, and maintenance services subject to the following:

  1. cPanel Access -When applicable, MoDuet, LLC will provide a cPanel account to the client. The client is responsible for any files, databases and third-party tools that are installed within the cPanel environment.
  2. FTP Access – When applicable, MoDuet, LLC will provide FTP access to the client.┬áThe client is responsible for any files, databases and third-party tools that are installed within their file structure.
  3. Payment Schedule – Client will be invoiced monthly or setup an auto payment schedule. Payment is due within 30 days of notification. Failure to make payment can result in website service suspension until payment is received.
    1. Monthly hosting is billed for the current month.
    2. Monthly hosting clients have until end of current month to cancel hosting and avoid additional payments.
    3. Monthly hosting cancellations made during the current month will not be refunded.
    4. Annual hosting clients have 30 days from the beginning of the initial payment to cancel.
    5. Annual hosting cancellations made after the first 30 days will not be refunded.
  4. Content Changes – Client is responsible for all content changes. Content edits and new functionality may be quoted at $100/hr.
  5. Support – MoDuet, LLC provides email support for hosted accounts.
  6. Site Backup – The account, files and database will be backed up regularly.
File Hosting
  1. 10GB Storage – We will provide up to 10GB of disk space to be utilized by the website and auxiliary files.
  2. Unlimited Bandwidth – Unlimited bandwidth to the website.
WordPress Hosting
  1. Automatic WordPress Updates – Maintain current current and future versions of WordPress including version updates and security patches.
  2. Automatic Plugin Updates – Maintain current and future versions of existing WordPress Plugins including version updates and security patches.
  3. 10GB Storage – We will provide up to 10GB of disk space to be utilized by the website and auxiliary files.
ExpressionEngine Hosting
  1. ExpressionEngine Update – Maintain current license and current version of ExpressionEngine. This includes any security patches released by ExpressionEngine or Add-on updates released by a third party. It does not include upgrades to new ExpressionEngine license or version.
  2. ExpressionEngine Troubleshooting – MoDuet, LLC will work with the organization to maintain and troubleshoot any issue that arises. This will include testing and research as needed to determine the cause and best solution.
  3. 10GB Storage – We will provide up to 10GB of disk space to be utilized by the website and auxiliary files.
Hosting & Maintenance
  1. Unlimited Content Changes – Client must provide copy, documents and images. MoDuet, LLC will maintain, edit and create content supplied by The Client. This is only limited to the current framework of the existing website. Content changes including functionality, design, graphics and media may be quoted at $100/hr.
  2. 10GB Storage – We will provide up to 10GB of disk space to be utilized by the website and auxiliary files.
  3. Site Backup & Restore – The site, files and database will be backed up regularly. MoDuet, LLC will restore backup.

Conditions

You are responsible for domain registration. You will supply content through the form of an existing website or document. We reserve the right to review existing content prior to starting. We will refund 100% of your money and provide a custom proposal for a new project if we feel a custom designed website needs to be built. Monthly content changes include: copy, document attachments, images, video, new pages and deleting pages. Requests including functionality, design and media outside of new website structure may be quoted at $100/hr.

Conclusion

As stated on our website, we are tired of companies who walk away from their clients after the job is done. We are committed to walk with you every step of the way, even before we start. If at anytime you have questions concerning this proposal, please let us know. We will be happy to schedule a time to walk through everything.